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About

AMA Commercial Collections is an Australian owned and operated enterprise which has served credit managers since 1977. It is made up of various divisions that together provide a full range of services and products to the Australian credit industry.

This includes debt recovery, trade bureaus, credit consulting, credit insurance and information services.

 

AMA employs a team of professionals to provide skilled, personalised attention to all our clients' needs. At the same time, AMA has remained at the cutting edge of technology in its field, to ensure efficient delivery of superior services and products. AMA is a long, established brand and services clients nationally.

Benefits

Our results and long term relationships we hold with our clients speak for themselves. AMA have selected knowledgeable and experienced team members to ensure our clients receive the most efficient and result based experience.

  • Networks

    Over many years, AMA has built strong relationships within the building and construction, steel, timber, hardware, food and beverage industries. Our services stretch beyond these industries given the extent of information we gather. This places AMA in a unique position when negotiating repayment of debts.

  • Customer Service

    The AMA brand has been built upon providing excellent customer service to our loyal and dedicated clients. Building a strong partnership with our clients is important in the delicate area of debt collection. Our empathetic and unique approach allows us to work closely with your customers so we can recover debts as well as enhance relationships where appropriate. We always keep you informed with the progress of collection and legal actions through our personal approach and online systems.

  • Accreditation

    AMA debt collectors have the appropriate licencing to meet Australian debt collection requirements. This ensures our debt collectors uphold the necessary integrity when taking action against companies.

  • Online Access

    We understand keeping you informed on the progress of a collection action is a critical part of the role we play. Our specific collection IT platform provides you with a personal login to access updates on your collection actions 24/7. Combined with our continuous updates, the online system allows you to access data on the progress of your collections and download information to assist with your management reports.

Services

Debt Recovery

There is value in keeping it simple. We understand you want to recover monies which are owed to you, as quickly as possible. Consider the longer a debt remains outstanding, the less likely it is to be recovered. So the sooner action is taken on slow payers, the greater the success rate! Our team is made up of professionals, each with years of valuable experience in working with commercial debtors. They know and understand the recovery process and will apply it for optimum results.

AMA works with a number of professional partners including Stewart Rattray Lawyers and JHK Legal.

TradeCollect

AMA is an endorsed provider of TradeCollect services for credit insurance policies held with QBE Trade Credit. By using AMA for your collection services, policy holders with QBE Trade Credit benefit from TradeCollect and potentially receive assistance with collection costs on insured debts.

TradeLegals

AMA have been endorsed by QBE Trade Credit as a legal provider for credit insurance policies held with QBE Trade Credit. TradeLegals provides a QBE policy holder with the ability to seek support on taking legal action and assisting with costs.

Euler Recovery Expenses

AMA has been endorsed by Euler Hermes as an approved collections service provider. This provides a Euler policy holder with the ability to potentially receive assistance with the costs of debt collection.

Trade Bureaus

A Trade Bureau is a forum in which credit managers meet to exchange commercial information on debtor accounts. AMA presently acts as convener for three Trade Bureaus - the Food, Beverage and Allied Trades Bureau, the Adelaide Metals Bureau and the Queensland Steel Bureau. We freely contribute information from our own records, such as matters placed for collection, judgments, appointment of Administrators etc., for the benefit of the members. Meetings are conducted to provide members with the highest value information as well as informed advice in respect of their rights, or otherwise, under the Trade Practices Act.

Credit managers who attend bureau meetings benefit from information discussed as well as the invaluable networking opportunity of regular face-to-face meetings with their peers.

Credit Consulting

Whether you are looking to introduce personal guarantees to your customers or update your existing credit application form, our team at AMA together with our legal advisers, are qualified to assist. With many years' experience and ongoing access to the latest legislative changes affecting the credit industry, our team is well positioned to assist you.

We are also able to conduct early morning, half day or even full day training sessions, either at your premises or our own training facilities, for small to large groups

Credit Insurance

Trade credit insurance provides a supplier of goods and services protection against insolvency, protracted default or political risk events of one of their debtors. On most occasions, trade credit insurance can be arranged to return 90% of the debt owed by your client.

Credit insurance caters for both domestic and export trade credit risks. Credit insurance can help to preserve your profit, protect your liquidity and cash flow, give you confidence to expand your business, strengthen your credit management and add security.

If you think trade credit insurance will benefit your business, we will arrange a tailor made solution for you through our parent company National Credit Insurance (Brokers) Pty Ltd, so you can sleep better knowing your business is covered.

Information Services

AMA can build tailored information reports to assist you in assessing a company’s credit worthiness or investigate company details for domestic and international companies.

AMA combines all data available from government and public databases to build a comprehensive report. This will assist you in making informed decisions.

CREDITfacts

For over two decades, AMA has supplied South Australia and Queensland with a daily gazette of default information.

CREDITfacts is a collation of commercial collections and corporate and business insolvency data, prepared and emailed or faxed to you every working day. Over the years, countless credit managers have found this to be an invaluable early warning system that has helped them minimise or even avoid bad debts.

Team

Justin Inglezos

Business Development Manager

Since completing his Bachelor of Economics, Justin has spent several years within the credit industry sourcing and managing client portfolios. With a specialisation in debt recovery, Justin brings a particular strength in the IT and food packaging industries.

Ratibor Mirkovic

Senior Account Manager

Ratibor has been with AMA since 2004 and has over 11 years’ experience in all areas of commercial debt collection. He has worked side by side with some of Australia’s leading companies and has substantial experience in the building and construction industry.

Maria Scacchitti

Senior Account Manager

Maria has over 15 years’ experience in commercial debt recovery. She provides specialist experience in the farming and agricultural industries. 

Brenton Hooper

Senior Account Manager

Brenton commenced with AMA in 2012 and has over 25 years’ experience in debt recovery. With experience in numerous business sectors and agencies, Brenton’s current focus is in the food and liquor industries. 

Kelsey Pepper

Administration Assistant

Kelsey is the Administration Assistant for AMA and she works closely with the Senior Account Managers in supporting client service delivery and undertaking debt collection administration tasks. 

Bluescope Distribution have been successfully utilising the debt recovery expertise of AMA Collection Services for some 15 or so years, with excellent results and a high level of professionalism.

I have personally worked with the dedicated collection team at AMA for this entire period, and have been most impressed with the support, and proactive approach to managing our recovery portfolio.

In these times of cost cutting and reduced resources, it’s a comfort to know our recovery accounts are in good hands…that they are being continuously monitored and followed up in an effective manner to ensure maximum return to the business, at minimum cost.

Basically it allows me to concentrate my time in other areas of credit management, with the knowledge that these guys are working as a team in the best interests of our business, always keeping me updated, and responding to our customer’s needs in a manner the reflects our company’s dedication to customer service.

I’d have no hesitation in recommending the services of AMA Collection Services as an extension to any Accounts Receivable department.

John Pethick
National Office Credit Manager

Coopers have been associated with AMA Collections for over a decade and before that for many years when I worked at Lion Nathan. AMA in my view is the preferred option for debt collection in the hospitality industry, both here in SA as well as nationally.

During my association with AMA I have had several operators manage our collections and each one has stood the test of time, so why move. Caring, responsible and mature, that’s what I think about AMA Collections.

Nigel Hillier
Credit/Administration Manager
Coopers Brewery Pty Ltd

After many years of dealing with AMA through 2 prior roles at large international companies, I had no hesitation introducing AMA to ASICS Oceania Pty Ltd 5 years ago.

To this day, I have received nothing but outstanding and professional service in debt collection.

Leesa Tabet
Senior Credit Officer
ASICS Oceania Pty Ltd

ALM WA have been using the services of AMA Collections for more than 10 years. The main reason we keep coming back is that we find the collection process extremely thorough. I totally believe if AMA can’t collect the debt then it is uncollectable. Having one contact at AMA allows us to build a strong working relationship and work through those more difficult cases together to get the best outcome. I would highly recommend AMA to any credit manager who wants great results.

Mandy Cooper
Western Region Credit Manager
Australian Liquor Marketers (WA) Pty Ltd

I have been working with the AMA Group for many years and their approach to debt collection has:

  • Reduced my debt collection expenses (in most cases my expenses are recovered from the customer)
  • Reduced legal action/time in court
  • Provided advice I can count on and trust
  • Given timely action on accounts both low value and high value accounts

I have no hesitation in recommending the services of the AMA team.

David Harris
National Credit Manager
Landmark Operations

AMA Collections has represented Premium Wine Brands along with many suppliers within the Australian liquor industry for many years now and has become a valuable partner to our business. The friendly, courteous and professional staff at AMA not only achieve results to our satisfaction, leading to minimal bad debts and significant cost recovery, but also provide us with invaluable industry market intelligence. I would highly recommend AMA Collections to any organisation seeking efficient and effective debt recovery services.

Suzi O’Connor
National Credit Manager
Premium Wine Brands

The service levels provided are second to none with regular updates via email on the status of accounts, keeping you informed at all times. Having a dedicated person handling your accounts means that they become an extension of your business and as they get to know your business and how you operate, it is more like dealing with a member of your team, not an external agent.

The ability of the AMA staff to manage repayment arrangement is also a strength. Wherever possible we try to stay away from litigation and we have found a very successful process for ensuring that we are not only paid in full, but also paid for any costs or interest incurred in the recovery of the debt.

Carol Lowe
Credit Manager
Southern Steel Group of Companies

Hills Limited (including associated businesses of Orrcon Steel and Fielders Steel Roofing) has worked with AMA Collections Services for in excess of 10 years. We have always found their support, service, professionalism and collection results to be exceptional and this is why we refer accounts of all sizes for collection, nationally. 

AMA has been an excellent partner to Hills by assisting us manage our delinquent payers and we would happily recommend them to anyone seeking a professional, commercial debt collection solution.

 

Robert Jackson
Group Credit Manager
Hills Limited

AMA Collections is a professional, easy to deal with collection agency.  I am kept up to date on the progress of delinquent accounts handed to them with every effort made by AMA to recover the debt before legal action is taken, if required.  I have no hesitation in recommending them to any other credit manager in need of an efficient, effective collection agency.  I only wished I had found them earlier!

Leanne Farrugia
Credit Manager – Northern Region
Stramit Building Products

The team at AMA are the ultimate professionals and an absolute pleasure to deal with. Since first showing an interest in AMA's services, I have been provided with outstanding service and support that is second to none. If there's ever a situation where I am indecisive, I can count on the knowledgeable AMA team to point me in the right direction.

Thanks to the AMA team for looking after our referred debts... it certainly gives me confidence to always know that you have my business' best interests in mind when making decisions.

Natasha Bissett
Order to Cash Manager
Accolade Wines

Contact

Freecall: 1800 008 969
Email: amagroup@amagroup.com.au

Level 2                                    P.O. Box 3315
165 Grenfell Street                Rundle Mall SA 5000  
Adelaide SA 5000

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Australian Drinks Awards

National Credit Insurance (Brokers) and AMA Commercial Collections proudly sponsored the ‘Best In Class’ wine category at this year’s Australian Drinks Awards.

We would like to congratulate all the winners and we look forward to continuing our support as associate members of the Drinks Association in years to come. 

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